Continuous process improvement

Continuous process improvement

Continuous Process Improvement (CPI)

Quality-based organizations should strive to achieve perfection by continuously improving the business and production processes.

Improvement made by

ü Viewing all work as a process

ü Making all processes effective, efficient and adaptable

ü Expecting the change in customer needs

ü Maintaining constructive dissatisfaction

ü Eliminating waste and rework

ü Investigating activities that do not add value to the product

ü Eliminating nonconformities in all phases

ü Using benchmarking to improve competitive advantage

ü Innovating to achieve breakthroughs

ü Incorporating lessons learned into future activities

ü Using technical tools  - SPC, QFD, experimental design etc.

Continuous process improvement is designed to utilize the resources of the organization to achieve a quality-driven culture

Process:

Process refers to business and production activities of an organization.

Five basic ways for improvement:

·          Reduce resources.

·          Reduce errors.

·          Meet or exceed expectations of downstream customers.

·          Make the process safer.

               Make the process more satisfying to the person doing it.